Case studies

Work that holds up under pressure.

Selected launches, migrations, compliance repairs, and support systems.

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Launches50 licensed store rollouts across 11 states
Migrations13 stores off BioTrack, IndicaOnline, Treez, and BLAZE
ControlsInventory, compliance, and support paths

7 case studies

Featured case study

Licensed retail locations

Point of saleNew system, every location
EcommerceLaunched alongside POS
Compliance platformIntegrated with ERP and POS

Retail · Launches

29-location ecommerce and POS rollout

New ecommerce and POS systems across licensed retail locations in multiple markets, carried through market transitions and M&A integrations.

Subject matter expert for compliance-platform integration with ERP and POS
Rollout impacts and SOP updates briefed to the C-suite
Hardware coordinated with MSPs and vendors; documentation kept for onboarding

Product Support Specialist, TerrAscend · 2022–2024

Retail · Launches

Multi-state POS implementations

21 stores for 11 licensed retailers, run 5–10 at a time: configuration, data migration, training, onsite go-live, and handoff.

Stores for 11 clients

States: NJ, NY, CA, FL

Implementation Manager, Sweed · 2025–present

Retail · Migrations

Platform migrations and data ETL

Stores moved off BioTrack (custom ecommerce API), IndicaOnline, Treez, and BLAZE, with merge rules, client-approved previews, and loyalty true-ups.

Stores migrated

New stores, no prior POS

Implementation Manager, Sweed · 2025–present

Support · Automation

Enterprise Zendesk rollout

Zendesk implemented as enterprise product owner, with a scalable support model, SLAs, KPIs, and bi-weekly leadership reporting.

L1 + L2

Support team led

Bi-weekly

Reporting to IT leadership

Digital Support Manager, TerrAscend · 2024–2025

Warehouse · Operations

Inventory control repair

Root-cause analysis on inventory defects, cross-training to remove bottlenecks, and a tighter SKU validation routine.

75%

Less department space

5 → 2 days

Inactive SKU resolution

Inventory Control Supervisor, Fabuwood · 2020–2021

Retail · Compliance

Vault-to-ecommerce inventory control

Full-cycle inventory control from vault to sales floor to ecommerce, with FIFO, anti-stagnation, and discrepancy resolution.

Leaders trained

GMs among them

Inventory and Vault Manager, TerrAscend · 2020–2022

Manufacturing · Compliance

Fulfillment accuracy

Orders pulled and validated against retail manifests, with unit counts and compliance labels checked before release.

Weekly

Finished-product audits

Per order

Manifest and label checks

Order Fulfillment Supervisor, Green Thumb Industries · 2025

Sweed implementations

21 stores for 11 clients, by the numbers.

Implementation Manager, Sweed · Dec 2025 – present

Clients

Stores launched

States

NJ, NY, CA, FL

Migrated from another POS

8 opened new

Stores by state
State	Clients	Stores
Florida	2	8
New Jersey	5	5
New York	3	5
California	1	3
Total	11	21

Stores by previous POS
Migrated from	Stores
BioTrack (custom ecommerce API)	7
IndicaOnline or Treez	4
BLAZE	2
No prior POS (new store)	8
Total	21

Web and automation

Sites that do work.

Consumer goods · Storefront

Shadows and Spice

A storefront launched end to end: custom branding, product catalog, and a working checkout path.

Services · Intake

This site

A static site with an n8n-assisted intake path that qualifies, routes, and captures service requests.

Footprint

Stores launched in 11 states.

California
Florida
Maryland
Michigan
New Jersey
New York
North Dakota
Ohio
Pennsylvania
Washington
West Virginia

Platforms

Tools I’ve worked inside.

Support, compliance, CRM, inventory, and payments environments from the field.

Point of Sale

Payments

Security & Loss Prevention

Solink

Workforce & Payroll

CRM & Loyalty

Compliance & Tracking

METRC
BioTrack
BioTrack Florida
MJ Freeway

Support & Communications

Build stack

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