METRC · 3 min read
Check the Record Path Before Adjusting METRC
A package mismatch can come from a count, a transaction record, a mapping, or an integration event. The visible quantity alone does not identify which record is wrong. Check the event path before making a package adjustment.
Check the record path
| Symptom | Evidence to compare | Next check |
|---|---|---|
| POS sale is missing from Metrc or appears twice | Receipt ID, package, date/time, and integration response. | Confirm whether the original event posted before retrying it. |
| Product is attached to the wrong item or unit | POS product mapping and the Metrc item/package record. | Correct the mapping before re-importing or changing quantity. |
| Manifest and received stock differ | Manifest ID, package label, sent quantity, and receiver status. | Compare the shipment to the record; document the receiving decision. |
| System quantities match, physical count differs | Package history, last transaction, unit of measure, and recount. | Confirm the actual on-hand quantity before recording an adjustment. |
| One system has a recent event and the other does not | Event timestamps, export times, queue/error status, and record IDs. | Determine whether the event is pending, failed, or duplicated before taking action. |
Check integration before retrying
Ask the system administrator or POS provider to confirm the event status and the required product mapping. If the integration uses credentials, have an authorized administrator check their status and permissions without sharing the secret in a ticket. Use matching time formats when reviewing exports; Metrc's FAQ notes that spreadsheet date/time formatting can affect how imported sales are grouped.
Adjust only after confirming the count
When a recount confirms an on-hand difference and the transaction history does not explain it, use the adjustment workflow and reason that fit the event. Keep the original count, package history, reason, and reviewer with the record. Do not use an adjustment to repair a receipt or manifest error.
Sources:
- Metrc Oregon Wiki: Frequently Asked Questions — POS API and date/time-format troubleshooting.
- Metrc Oregon Wiki: Sales — receipt edits and package-history outcomes.
- Metrc Oregon Wiki: Correcting Errors — package-adjustment reasons.